Update on “Canvas” error from Solona Automation Tool

By Bernard Maldonado

Hundreds of people are happily using the tool.  However, a few users referred to an error that said: “Cannot paint canvas”.  At this point, the tool appeared unable to function for those users.

Until now, I never could replicate this, and it really bugged me all this time.  Keep in mind, if you don’t have any problems using the tool, then you really don’t need to keep reading this article.

This evening, I was tandem-connected with a user who reported the problem, and I was finally able to understand the issue.

There is no problem with the software or your machine.  The issue is that the Solona tool cannot be executed if the Options interface is open.  It must be resident in the system tray.  If you are able to navigate the Settings window, then you cannot execute the hot key shortcut to run the program.  It simply won’t work.

Once again, the Options Interface Window for the tool must be closed!  The system tray icon should be the only active item from the tool when you want to capture a web page.  When you start the tool, it automatically moves into the System Tray.  From there, you can access the Options Interface if you like.

I hope this makes sense.

If you don’t have the tool yet, you can obtain it by logging in to your Solona account and following the link you see on that landing screen to download the tool.

If you don’t know what this tool is:  It is a small software that makes using Solona much easier by automating the screen capture portion of the process.  By using the tool, you are able to create an image of the Captcha by simply using a customizable Hot Key combination. You save lots of time and get your Captcha solved much faster!  No more using MS Paint and copying and pasting.  Just one hot key combo and that’s it!

If you have any questions, or if you still have the Canvas error after this explanation, please feel free to contact me, or ask a question to @solona on Twitter and I will personally assist you to resolve the issue. 

Thank you.

Bernard.

Tagged as: error, Solona, Solution, Tool