Captcha Solving FAQ’s

How is my CAPTCHA solved?
You submit an image to Solona. A sighted person looks at the image, identifies the Captcha, deciphers what the Captcha says, then provides you with the text equivalent of the Captcha image.Back to top
Do I need to register in order to use Solona?
Yes. Registration is easy and fast.Back to top
What browsers work with Solona?
Solona is universal. It works with IE, Fire Fox, Safari. In other words, Solona is not browser-dependent.Back to top
Does Solona work with my Mac Computer?
Of course. Solona works with any operating system. Windows, Mac, Linux. Solona is not OS dependent.Back to top
Is there any charge for using Solona?
No, it is completely free. Still confused? What part of free do you not understand?

Who solves my CAPTCHA?
All Captchas are solved by sighted volunteer operators for Solona. Each person has been trained in how to solve Captchas and how to return the correct error message if necessary.
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What happens to my image after being processed?
Each image is removed from the solver server after 10 minutes of being processed.

Who runs this gig?
Solona is a community effort that is managed by several people. Visit the ‘abot page’ for more information on the people who operate and make Solona a reality.

How do I know my privacy is guarded when I send an image?
Solona is very serious about the privacy of our users. We are very upfront and open about this topic. Read more about security on our about page. Also we are bound by a published Privacy Policy.

What type of information does Solona collect when I submit a Captcha?
We retain time stamp information, username information, your IP address. We also keep track of which sighted operator solves which Captchas. That’s it. We do not collect any other data of any kind. The reason for collecting the limited information described herein is to compile response time trends, and to track the demand for Solona services. Suffice to say, we do not collect very much information.

Do I need to install a plug-in or any software to use the solver?
Yes and no. It depends on how you want to use Solona and what operating system you use. Please read the instructions page (OS specific) to obtain more information about how to access Solona

What is the Solona API and how does it benefit me?
The Solona API is a progamming interface that allows a developer to write a specific tool that interfaces with each aspect of Solona Captcha solving. These applications make it easier for you to solve Captchas: you can bypass the website interface and take advantage of task automation.

How can I get support if I’m having trouble using Solona?
Read the documentation listed in the User Support section. You can also join the Solona users mailing list.

Why does the website reject the code that was provided by the Solona operator?
If the Captcha solution does not work, you can recapture the page and resubmit to Solona. There are a few common reasons for this to happen: 1. the website has a very short time for the Captcha to be solved. MySpace.com is an example of such a site. 2. There is an error on the page, such as the password did not match the minimum complexity criteria, or (if you are registering for a service) maybe your desired username is already taken. Any of these problems could cause you to solve another Captcha. It’s entirely possible that the Captcha is very difficult to solve and it requires another submission to Solona. Face Book Captchas are notorious for being fuzzy and illegible in addition to their short timeout. Google Captchas are made up of letters that can be difficult to distinguish. I hate to say it, but there is a remote chance that the sighted operator fat fingers the code when typing. Although this is very rare, it does happen from time to time. All in all, we solve the Captcha based on what we see.