Captcha Solving FAQ’s

Solona CSS FAQ’s

How is my CAPTCHA solved? The solution is 100% human intervention. An operator waits for an image to be submitted through the website. Once a session is initiated, the operator receives the image and transmits the text back to the user.

Do I need to register in order to use the system? Yes. Registration is easy and fast.

Can I use Internet Explorer? Can I use Fire Fox? Can I use Safari? Yes. You can use any browser you like.

Can I use a Mac? Can I use Safari? Yes. Solona works with Mac and Safari.

Is there any charge for using the solver service? No, it is completely free.

Who solves my CAPTCHA? All Captchas are solved by volunteer operators for Solona. Each person has been trained in how to solve Captchas and how to return the correct error message if necessary.

What happens to my image after it was processed? Each image is removed from the solver server after 10 minutes of being processed.

Who runs this program? Solona is a community effort that is managed by several people. Visit the ‘about page’ for more information on the people who operate and make Solona a reality.

How do I know my privacy is guarded when I send an image? Read more about security on our about page. Also we are bound by a published Privacy Policy.

Do I need to install a plug-in or any software to use the solver? You need to download and install the Solona Automated Capture Tool.

I’m having trouble installing the Automated Tool on Windows Vista and Windows 7. You must right click on the executable and select ‘Run as Administrator’. The program will not install otherwise.